The following information will help you get set up to use Medeo and includes instructions for conducting Medeo appointments. It can also be used as a troubleshooting reference after you start using Medeo.
Get
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Set Up to
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Use MedeoTechnical RequirementsCreate your Medeo AccountSet up 2-Step VerificationTest your EquipmentSet up a folder to temporarily store your Medeo documents until we launch Accuro
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Using Medeo
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for Appointments
Training Video #1
Training Video #2
Promote Medeo to Clients
Connect with Clients through Medeo
Tips for a Successful Medeo
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Appointment
Get Set Up to Use Medeo
Technical Requirements
You will need:
- A computer with a webcam, microphone, speakers/headphones, and high-speed internet. See system requirements.
- Google Chrome browser. Providers can only use a laptop or desktop to perform visits (Clients can use laptop, desktop, smartphone, or tablet).
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You will receive a Join [Department Name] – University of Waterloo invite email invite from noreply@medeohealth.com. Click In that message, click activate your account now and then:
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- At the home screen in the right corner, click your name and choose Profile Settings.
- Select Audio/Video test.
- In your Chrome browser, you will see vca.medeohealth.com wants to use your microphone. Click Allow. Repeat this for your camera – Click Allow.
- Confirm your video, audio, and sound are working.
- Log out and go to provider.medeohealth.com — bookmark this website!
- Test your 2-Step Verification setup and see if you can login again. You can ‘trust this computer’ so that you do not need to enter the 4-digit PIN Code every time.
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Set up a folder to temporarily store your Medeo documents until we launch Accuro
Since we are using Medeo as a standalone product (not yet integrated with Accuro), you will need to create a temporary folder to store any documents you need to send through Medeo secure messaging. When you upload them to Medeo, it will be easier to find those specific documents with a temp folder. Please create one in your N: drive named Medeo Temporary Transfer so you can easily find. Also, you can more easily manage the documents containing personal health information (you don’t want to keep copies of those around on your computer!).
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- Medeo integrates with Accuro. Since we are using Medeo as a standalone product before we go live with Accuro, your secure messaging interactions will be uploaded to Accuro at a later date.
- Do not invite any other Campus Wellness staff to create a Medeo account – we will include your colleagues at the appropriate time!
- Do not use your email address to create an account to play with as a client or other reasons. Your email address can only be used once (as a provider).
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Medeo Provider - Getting started guide
Notes on this walkthrough:
I am happy to announce that you can now video visit with me online through Medeo, a secure video-conferencing technology that connects practitioners with clients for virtual care purposes. You can conduct a video visit with me using a computer (with webcam), tablet, or smartphone. To get started, contact me to book an appointment (just like any other visit) and indicate that you would like to see me for a video visit online. Once I’ve determined that your visit is suitable for virtual care, I will arrange an appointment time with you and you will receive an email invitation which will guide you through the sign-up process.
Clients can access Medeo using their computer, smartphone, or tablet.
When a Medeo user (clinician) clicks on the ‘patient’ in the appointment list to view the client secure messages/notes, a record stamp is logged in the audit log. Appointment List Audit Log 10 Tips for Successful Medeo SetupUse Google ChromeMedeo works best if used in Google Chrome, please download it if you do not already have it: Download Google Chrome Bookmark Medeo in Chrome
Split your screen or Use 2 MonitorsFor Windows the easiest way to split your screen is to use Snap Assist.
Stable Internet ConnectionConnect your computer to the internet with and Ethernet cable to avoid intermittent connection. Get a Webcam and/or a HeadsetWebcams that are built into your laptop are acceptable, earbud headphones with mics work as a headset. Virtual Appointment BackdropBe mindful of what is going on around you, choose a location with very low noise to avoid distractions. Good vs Bad LightingAvoid light coming in from behind or beside you, face a window if possible. Before your appointment Medeo also allows you to test and adjust the settings of your webcam. Position your Webcam for the Best ViewsPosition your webcam where you can easily and comfortably make eye contact with the webcam when speaking in the appointment. Do a Test RunGet your co-workers to create a patient account & invite them to a test appointment; it is a great way to perfect the above settings and use real life scenarios. Medeo doesn’t allow duplicate accounts so when they do create a patient account it needs to be with a different email address. Coach your PatientsIt may be a learning curve for the clients using this new technology. Take the time to answer any of their questions and help them get used to it. |
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