The following information will help you get set up to use Medeo and includes instructions for conducting Medeo appointments. It can also be used as a troubleshooting reference after you start using Medeo.
- Get set up to use Medeo
- Technical Requirements
- Create your Medeo Account
- Set up 2-Step Verification
- Test your Equipment
- Set up a folder to temporarily store your Medeo documents until we launch Accuro
- Promote Medeo to Clients
- Learn to use Medeo
- Connect with Clients through Medeo
- Tips for a Successful Medeo visit
...
| Expand |
|---|
| title | Get Set Up to Use Medeo |
|---|
|
Employee Instructions (as of April 2020)Technical RequirementsYou will need: - A computer with a webcam, microphone, speakers/headphones, and high-speed internet. See system requirements.
- Google Chrome browser. Providers can only use a laptop or desktop to perform visits (Clients can use laptop, desktop, smartphone, or tablet).
Create your Medeo Setup:AccountYou will receive a Join [Department Name] – University of Waterloo invite from noreply@medeohealth.com. Click activate your account now to get started.Once you click the link and then: - Create a New Medeo Account.
- Be sure to enter a strong password.
- Enter an office phone number.
- Enter your time zone as GMT-05:00-Canada\Eastern.
Set up 2-Step VerificationAs a Medeo user, you MUST set up 2-Step Verification for your login. Use of Medeo for you as a clinician is not permitted without this feature being turned on. - Once logged ininto Medeo, click your name in the top-right corner and choose Update phone verification.
- In 2-Step Verification, click Start Setup.
- Enter your cell phone number using ‘+1 [cell number].
- Enter a 4-digit PIN Code (it will be sent to your cell phone).
- Turned ON and green shows you are done.
- Remember to have your phone with you so you can login to Medeo using 2-Step Verification. Otherwise, you won't be able to use it!
Test your equipment- At the home screen in the right corner, click your name and choose Profile Settings.
- Select Audio/Video test.
- In your Chrome browser, you will see vca.medeohealth.com wants to use your microphone. Click Allow. Repeat this for your camera – Click Allow.
- Confirm your video, audio, and sound are working.
- Log out and go to provider.medeohealth.com — bookmark this website!
- Test your 2-Step Verification setup and see if you can login again. You can ‘trust this computer’ so that you do not need to enter the 4-digit PIN Code every time.
Setup a ‘Medeo Temporary Transfer’ Folder in your N: drive. If you Since we are using Medeo as a standalone product (not yet integrated with Accuro), you will need to create a temp temporary folder for taking to store any documents you need to send through Medeo secure messaging. When you upload them to Medeo, it will be easier to find those specific documents with a temp folder. Please create one in your N: drive named Medeo Temporary Transfer so you can easily find. Also, you can more easily manage the documents containing personal health information (you don’t want to keep copies of those around on your computer!). FYI - Inviting Clients to Medeo- Clients get an invite to setup an account on Medeo once the first appointment or secure message is sent to their @uwaterloo.ca email address from Medeo (only use @uwaterloo.ca email addresses). No personal email addresses are permitted.
- New clients must fill out Ocean e-forms (e.g., privacy/consent and new client registration forms) and are not eligible for Medeo use until this step is complete.
Other Important Info- Medeo integrates with Accuro. Since we are using Medeo as a standalone product before we go live with Accuro, your secure messaging interactions will be uploaded to Accuro at a later date.
- Do not invite any other Campus Wellness staff to create a Medeo account – we will include your colleagues at the appropriate time!
- Do not use your email address to create an account to play with as a client or other reasons. Your email address can only be used once (as a provider).
|
...