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Email notification on departmental phones must be requested by the assigned TS Admin in your Department.</p>","callToAction":"Voice Mail to Email Notification","introHtml":"","icon":10492,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10492","groups":[],"key":""},{"id":"741","name":"Password reset Departmental Phone","descriptionHtml":"","callToAction":"Password reset Departmental Phone","introHtml":"","icon":10499,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10499","groups":[],"key":""},{"id":"740","name":"Password Reset (staff/faculty)","descriptionHtml":"<p>Assistance with password resets will only be provided for your own phone. 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Stream","introHtml":"","icon":10467,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10467","groups":[54],"key":""},{"id":"695","name":"Transfer 2FA Token to Another Employee","descriptionHtml":"<p>Employees who don't have a mobile phone or tablet or would prefer an alternate option to the <a href=\"https://2fa.uwaterloo.ca/duo/dmp\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Duo mobile app</a> can request a token using the <a href=\"https://uwaterloo.atlassian.net/servicedesk/customer/portal/2/create/696\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">2FA token request form</a>.</p>","callToAction":"Transfer 2FA Token to Another Employee","introHtml":"<p>This form is for University of Waterloo employees to transfer a token to another employee for <a href=\"https://uwaterloo.ca/two-factor-authentication/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">two-factor authentication</a>.</p>","icon":10516,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10516","groups":[3],"key":""},{"id":"696","name":"2FA Token Request","descriptionHtml":"<p>This form is for University of Waterloo employees to request a token for two-factor authentication. If you are a user of the <a href=\"https://2fa.uwaterloo.ca/duo/dmp\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">mobile app</a>, we recommend not requesting a token unless you have a business need (for example you are unable to use the Duo Mobile App on a mobile device).</p>","callToAction":"2FA Token Request","introHtml":"<p>This form is for University of Waterloo employees to request a token for <a href=\"https://uwaterloo.ca/two-factor-authentication/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">two-factor authentication</a>.</p>","icon":10607,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10607","groups":[3],"key":""},{"id":"694","name":"Lost or Stolen 2FA Token","descriptionHtml":"<p>Employees who don't have a mobile phone or tablet or would prefer an alternate option to the <a href=\"https://2fa.uwaterloo.ca/duo/dmp\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Duo mobile app</a> can request a token using the <a href=\"https://uwaterloo.atlassian.net/servicedesk/customer/portal/2/create/696\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">2FA token request form</a>.</p>","callToAction":"Lost or Stolen 2FA Token","introHtml":"<p>This form is for University of Waterloo employees to report a lost or stolen token for <a href=\"https://uwaterloo.ca/two-factor-authentication/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">two-factor authentication</a>.</p>","icon":10507,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10507","groups":[3],"key":""},{"id":"688","name":"DTR","descriptionHtml":"<p><a href=\"https://uwaterloo.ca/information-systems-technology/services/desktop-rollover-program\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Desktop Rollover Information</a></p>","callToAction":"DTR","introHtml":"<p>Use this form to request a new Desktop Rollover Computer</p>","icon":10470,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10470","groups":[],"key":""},{"id":"637","name":"Firewall Change","descriptionHtml":"","callToAction":"Firewall Change","introHtml":"","icon":10526,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10526","groups":[3],"key":""},{"id":"616","name":"New JSM Project","descriptionHtml":"","callToAction":"New JSM Project","introHtml":"","icon":10502,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10502","groups":[],"key":""},{"id":"607","name":"CRS","descriptionHtml":"","callToAction":"CRS","introHtml":"","icon":10550,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10550","groups":[],"key":""},{"id":"542","name":"New Cell Subscriber","descriptionHtml":"<p>Form should be submitted by TS Admin Only</p>","callToAction":"New Cell Subscriber","introHtml":"","icon":10548,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10548","groups":[],"key":""},{"id":"466","name":"IT Infrastructure Help","descriptionHtml":"","callToAction":"IT Infrastructure Help","introHtml":"<p>For Campus Housing related IT requests</p>","icon":10469,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10469","groups":[3],"key":""},{"id":"459","name":"Atlassian Request","descriptionHtml":"","callToAction":"Atlassian Request","introHtml":"<p>Use this form to request licensing, new projects, or confluence spaces.</p>","icon":10489,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10489","groups":[52],"key":""},{"id":"209","name":"Wi-Fi","descriptionHtml":"<p>Tell us about what's not working - the more detail, the better! If you have any screenshots, please attach them.</p>","callToAction":"Wi-Fi","introHtml":"<p>For Wi-Fi related help &amp; support</p>","icon":10474,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10474","groups":[3],"key":""},{"id":"436","name":"Provide Service Catalogue Feedback","descriptionHtml":"","callToAction":"Provide Service Catalogue Feedback","introHtml":"<p>Let us know what you'd like us to change in the IST Service Catalogue!</p>","icon":10482,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10482","groups":[52],"key":""},{"id":"435","name":"New Mailing List","descriptionHtml":"","callToAction":"New Mailing List","introHtml":"<p>Request a new Mailman mailing list</p>","icon":10550,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10550","groups":[52],"key":""},{"id":"434","name":"Add Device to Allow List","descriptionHtml":"","callToAction":"Add Device to Allow List","introHtml":"<p>Add devices that do not support eduroam to the network allow list</p>","icon":10534,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10534","groups":[3],"key":""},{"id":"433","name":"Teams Live Event Request","descriptionHtml":"","callToAction":"Teams Live Event Request","introHtml":"<p>Request to set up a Teams Live Event</p>","icon":10480,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10480","groups":[52],"key":""},{"id":"423","name":"Service Desk Email","descriptionHtml":"","callToAction":"Service Desk Email","introHtml":"","icon":10466,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10466","groups":[],"key":""},{"id":"375","name":"Qualtrics","descriptionHtml":"<p>Qualtrics has an extensive Knowledge Base and support site <a href=\"https://www.qualtrics.com/support/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.qualtrics.com/support/</a></p>","callToAction":"Qualtrics","introHtml":"<p>For Qualtrics related help &amp; support</p>","icon":10549,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10549","groups":[52],"key":""},{"id":"422","name":"STEM Applications","descriptionHtml":"","callToAction":"STEM Applications","introHtml":"","icon":10472,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10472","groups":[54],"key":""},{"id":"421","name":"DUO 2FA","descriptionHtml":"","callToAction":"DUO 2FA","introHtml":"<p>For Duo 2FA related help &amp; support</p>","icon":10581,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10581","groups":[3],"key":""},{"id":"402","name":"Software Purchase","descriptionHtml":"","callToAction":"Software Purchase","introHtml":"","icon":10484,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10484","groups":[54],"key":""},{"id":"401","name":"Webstore","descriptionHtml":"","callToAction":"Webstore","introHtml":"","icon":10543,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10543","groups":[54],"key":""},{"id":"372","name":"DNS Request","descriptionHtml":"","callToAction":"DNS Request","introHtml":"","icon":10487,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10487","groups":[],"key":""},{"id":"371","name":"Device IP Registration","descriptionHtml":"","callToAction":"Device IP Registration","introHtml":"","icon":10550,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10550","groups":[],"key":""},{"id":"318","name":"Email","descriptionHtml":"","callToAction":"Email","introHtml":"<p>For email related help &amp; 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