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WCMS-related requests</p>","icon":10550,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10550","groups":[52],"key":""},{"id":"881","name":"Virtual server creation","descriptionHtml":"","callToAction":"Virtual server creation","introHtml":"","icon":10550,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10550","groups":[],"key":""},{"id":"862","name":"Unclassified","descriptionHtml":"","callToAction":"Unclassified","introHtml":"","icon":10550,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10550","groups":[],"key":""},{"id":"861","name":"Networker backup request","descriptionHtml":"","callToAction":"Networker backup 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pandemic, most staff have been directed to work from home, following regional health guidelines. As a result, MANI requests will take longer than usual; up to two business days. Local IT admins will continue to have access to telecom rooms in order to make connections. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\">You can tell if the jack is disabled in a few ways: <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> 1. There will be a jack lock installed which prevents you from connecting a network cable <br class=\"atl-forced-newline\"> 2. If there is no jack lock installed, connect a network cable then: <br class=\"atl-forced-newline\"> • Verify no switch is detected (Windows displays a red X on the nework icon), OR <br class=\"atl-forced-newline\"> • If you see a yellow exclamation mark, you are connected to the network but may require the VLAN to be changed or your device to be registered for an IP address. In this case please contact your local IT support team to register your device or submit an RT to hostmaster and provide your device MAC address along with the items in the form below.</p>","callToAction":"Network Jack/Port Activation","introHtml":"","icon":10550,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10550","groups":[],"key":""},{"id":"848","name":"Request Tracker","descriptionHtml":"","callToAction":"Request Tracker","introHtml":"","icon":10549,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10549","groups":[],"key":""},{"id":"846","name":"HP Printer hardware issues","descriptionHtml":"","callToAction":"HP Printer hardware issues","introHtml":"","icon":10550,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10550","groups":[],"key":""},{"id":"845","name":"Dell Desktop and 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Review","introHtml":"","icon":10471,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10471","groups":[],"key":""},{"id":"837","name":"Bug Reporting","descriptionHtml":"","callToAction":"Bug Reporting","introHtml":"","icon":10476,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10476","groups":[],"key":""},{"id":"836","name":"Feature Enhancements","descriptionHtml":"","callToAction":"Feature Enhancements","introHtml":"","icon":10511,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10511","groups":[],"key":""},{"id":"835","name":"Infrastructure Review","descriptionHtml":"","callToAction":"Infrastructure 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Addresses","descriptionHtml":"","callToAction":"IP Addresses","introHtml":"","icon":10474,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10474","groups":[],"key":""},{"id":"830","name":"Move/Add/Change DNS Records","descriptionHtml":"","callToAction":"Move/Add/Change DNS Records","introHtml":"","icon":10525,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10525","groups":[],"key":""},{"id":"829","name":"VPN/Cisco AnyConnect","descriptionHtml":"","callToAction":"VPN/Cisco AnyConnect","introHtml":"","icon":10487,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10487","groups":[],"key":""},{"id":"828","name":"Network Outage Reports","descriptionHtml":"","callToAction":"Network Outage Reports","introHtml":"","icon":10508,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10508","groups":[],"key":""},{"id":"827","name":"Network UPS","descriptionHtml":"","callToAction":"Network UPS","introHtml":"","icon":10489,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10489","groups":[],"key":""},{"id":"826","name":"Network Switch","descriptionHtml":"","callToAction":"Network Switch","introHtml":"","icon":10477,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10477","groups":[],"key":""},{"id":"825","name":"Move/Add/Change Wired Switch Port Connectivity","descriptionHtml":"","callToAction":"Move/Add/Change Wired Switch Port Connectivity","introHtml":"","icon":10477,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10477","groups":[],"key":""},{"id":"805","name":"Firewall change","descriptionHtml":"","callToAction":"Firewall change","introHtml":"","icon":10508,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10508","groups":[3],"key":""},{"id":"753","name":"WCMS beta site request","descriptionHtml":"<p>Please confirm that this site complies with the <a href=\"https://uwaterloo.ca/web-resources/wcms-users/guidelines-use-wcms\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><font color=\"blue\">Guidelines for use of the WCMS</font></a>. We require the following site details and a tentative launch date.</p>","callToAction":"WCMS beta site request","introHtml":"<p>Form submissions should come from WCMS POCs.</p>","icon":10479,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10479","groups":[],"key":""},{"id":"459","name":"Atlassian Request","descriptionHtml":"","callToAction":"Atlassian Request","introHtml":"<p>Use this form for Atlassian-related requests (e.g. Jira, Confluence)</p>","icon":10489,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10489","groups":[52],"key":""},{"id":"782","name":"WatIAM admin","descriptionHtml":"","callToAction":"WatIAM admin","introHtml":"<p>For WatIAM admin-related requests</p>","icon":10506,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10506","groups":[3],"key":""},{"id":"786","name":"Storage request","descriptionHtml":"","callToAction":"Storage request","introHtml":"","icon":10510,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10510","groups":[],"key":""},{"id":"785","name":"Server co-location request","descriptionHtml":"","callToAction":"Server co-location request","introHtml":"","icon":10467,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10467","groups":[],"key":""},{"id":"784","name":"WCMS 3 new site request","descriptionHtml":"","callToAction":"WCMS 3 new site request","introHtml":"<p>Form submissions should come from WCMS POCs.</p>","icon":10498,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10498","groups":[],"key":""},{"id":"783","name":"WCMS 3 migration request","descriptionHtml":"","callToAction":"WCMS 3 migration request","introHtml":"<p>Form submissions should come from WCMS POCs.</p>","icon":10487,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10487","groups":[],"key":""},{"id":"781","name":"Adobe Connect Support","descriptionHtml":"","callToAction":"Adobe Connect Support","introHtml":"","icon":10470,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10470","groups":[52],"key":""},{"id":"780","name":"ISS Hiding","descriptionHtml":"","callToAction":"ISS Hiding","introHtml":"","icon":10515,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10515","groups":[],"key":""},{"id":"779","name":"SQL Server","descriptionHtml":"","callToAction":"SQL Server","introHtml":"","icon":10550,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10550","groups":[],"key":""},{"id":"776","name":"Oracle","descriptionHtml":"","callToAction":"Oracle","introHtml":"","icon":10550,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10550","groups":[],"key":""},{"id":"761","name":"Campus Checkin","descriptionHtml":"","callToAction":"Campus Checkin","introHtml":"","icon":10518,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10518","groups":[3],"key":""},{"id":"760","name":"ConsignO electronic document signing","descriptionHtml":"","callToAction":"ConsignO electronic document signing","introHtml":"","icon":10468,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10468","groups":[52],"key":""},{"id":"759","name":"Student Information System technical request","descriptionHtml":"","callToAction":"Student Information System technical request","introHtml":"","icon":10485,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10485","groups":[3],"key":""},{"id":"688","name":"DTR-Replacement","descriptionHtml":"<p><a href=\"https://uwaterloo.ca/information-systems-technology/services/desktop-rollover-program\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><font color=\"blue\">Desktop Rollover Information</font></a></p>","callToAction":"DTR-Replacement","introHtml":"<p>This form can be used to replace an existing machine through the Desktop Rollover Program.</p>","icon":10470,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10470","groups":[54],"key":""},{"id":"696","name":"2FA Token Request","descriptionHtml":"<p>This form is for University of Waterloo employees to request a token for two-factor authentication. If you are a user of the <a href=\"https://2fa.uwaterloo.ca/duo/dmp\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><font color=\"blue\">mobile app</font></a>, we recommend not requesting a token unless you have a business need (for example you are unable to use the Duo Mobile App on a mobile device).</p>","callToAction":"2FA Token Request","introHtml":"<p>This form is for University of Waterloo employees to request a token for <a href=\"https://uwaterloo.ca/two-factor-authentication/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><font color=\"blue\">two-factor authentication</font></a>.</p>","icon":10607,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10607","groups":[3],"key":""},{"id":"741","name":"Voice Mail Password reset Departmental Phone","descriptionHtml":"","callToAction":"Voice Mail Password reset Departmental Phone","introHtml":"","icon":10499,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10499","groups":[],"key":""},{"id":"737","name":"Staff/Faculty Directory Change","descriptionHtml":"","callToAction":"Staff/Faculty Directory Change","introHtml":"","icon":10518,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10518","groups":[],"key":""},{"id":"732","name":"Wireless Hardware Upgrade","descriptionHtml":"<p>Form should be submitted by TS Admin Only</p>","callToAction":"Wireless Hardware Upgrade","introHtml":"","icon":10534,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10534","groups":[],"key":""},{"id":"730","name":"Request Cell Add-On Feature","descriptionHtml":"<p>Form should be submitted by TS Admin Only</p>","callToAction":"Request Cell Add-On Feature","introHtml":"","icon":10511,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10511","groups":[],"key":""},{"id":"751","name":"CDR-Call Report- Department Phone","descriptionHtml":"","callToAction":"CDR-Call Report- Department Phone","introHtml":"","icon":10528,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10528","groups":[],"key":""},{"id":"750","name":"Phone Call Report","descriptionHtml":"","callToAction":"Phone Call Report","introHtml":"","icon":10533,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10533","groups":[],"key":""},{"id":"749","name":"Department Phone Report","descriptionHtml":"","callToAction":"Department Phone Report","introHtml":"","icon":10523,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10523","groups":[],"key":""},{"id":"748","name":"Add New Department","descriptionHtml":"","callToAction":"Add New Department","introHtml":"","icon":10511,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10511","groups":[],"key":""},{"id":"747","name":"Rogers/Bell Wireless Invoice Group Access","descriptionHtml":"","callToAction":"Rogers/Bell Wireless Invoice Group Access","introHtml":"","icon":10499,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10499","groups":[],"key":""},{"id":"746","name":"Update a Billing Account","descriptionHtml":"","callToAction":"Update a Billing Account","introHtml":"","icon":10507,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10507","groups":[],"key":""},{"id":"745","name":"Billing Inquiry","descriptionHtml":"","callToAction":"Billing Inquiry","introHtml":"","icon":10484,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10484","groups":[],"key":""},{"id":"744","name":"Change/Update Existing Phone Menu","descriptionHtml":"<p>Form should be submitted by TS Admin Only</p>","callToAction":"Change/Update Existing Phone Menu","introHtml":"","icon":10520,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10520","groups":[],"key":""},{"id":"743","name":"New Phone Menu","descriptionHtml":"<p>Form should be submitted by TS Admin Only</p>","callToAction":"New Phone Menu","introHtml":"","icon":10549,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10549","groups":[],"key":""},{"id":"742","name":"Voice Mail to Email Notification","descriptionHtml":"<p>Voice Mail Notifications will only be configured on your own phone. Email notification on departmental phones must be requested by the assigned TS Admin in your Department.</p>","callToAction":"Voice Mail to Email Notification","introHtml":"","icon":10492,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10492","groups":[],"key":""},{"id":"740","name":"Voice Mail Password Reset (staff/faculty)","descriptionHtml":"<p>Assistance with password resets will only be provided for your own phone. Password resets on departmental phones must be requested by the assigned TS Admin in your Department.</p>","callToAction":"Voice Mail Password Reset (staff/faculty)","introHtml":"","icon":10504,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10504","groups":[],"key":""},{"id":"739","name":"Add, Remove, Change Department TS Admin","descriptionHtml":"","callToAction":"Add, Remove, Change Department TS Admin","introHtml":"","icon":10518,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10518","groups":[],"key":""},{"id":"738","name":"Department Directory Change","descriptionHtml":"","callToAction":"Department Directory Change","introHtml":"","icon":10499,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10499","groups":[],"key":""},{"id":"736","name":"Directory Correction","descriptionHtml":"","callToAction":"Directory Correction","introHtml":"","icon":10482,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10482","groups":[],"key":""},{"id":"735","name":"Other Wireless","descriptionHtml":"","callToAction":"Other Wireless","introHtml":"","icon":10471,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10471","groups":[],"key":""},{"id":"734","name":"Wireless Technical Support","descriptionHtml":"","callToAction":"Wireless Technical Support","introHtml":"","icon":10541,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10541","groups":[],"key":""},{"id":"733","name":"Lost or Missing Cell","descriptionHtml":"","callToAction":"Lost or Missing Cell","introHtml":"","icon":10471,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10471","groups":[],"key":""},{"id":"731","name":"Suspend or Cancel Wireless Account","descriptionHtml":"<p>Form should be submitted by TS Admin Only</p>","callToAction":"Suspend or Cancel Wireless Account","introHtml":"","icon":10490,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10490","groups":[],"key":""},{"id":"724","name":"Test Request","descriptionHtml":"","callToAction":"Test Request","introHtml":"","icon":10550,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10550","groups":[],"key":""},{"id":"720","name":"Admin-General","descriptionHtml":"","callToAction":"Admin-General","introHtml":"","icon":10485,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10485","groups":[],"key":""},{"id":"719","name":"Contracts","descriptionHtml":"","callToAction":"Contracts","introHtml":"","icon":10550,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10550","groups":[],"key":""},{"id":"718","name":"Procurement of Equipment","descriptionHtml":"","callToAction":"Procurement of Equipment","introHtml":"","icon":10550,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10550","groups":[],"key":""},{"id":"717","name":"Internal Chargeout Request","descriptionHtml":"","callToAction":"Internal Chargeout Request","introHtml":"","icon":10503,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10503","groups":[],"key":""},{"id":"715","name":"IST Account Rep","descriptionHtml":"","callToAction":"IST Account Rep","introHtml":"<p>This form can be used to submit a ticket to your IST Account Rep.</p>","icon":10499,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10499","groups":[54],"key":""},{"id":"714","name":"MS Stream","descriptionHtml":"","callToAction":"MS Stream","introHtml":"","icon":10467,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10467","groups":[54],"key":""},{"id":"694","name":"Lost or Stolen 2FA Token","descriptionHtml":"<p>Employees who don't have a mobile phone or tablet or would prefer an alternate option to the <a href=\"https://2fa.uwaterloo.ca/duo/dmp\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><font color=\"blue\">Duo mobile app</font></a> can request a token using the <a href=\"https://uwaterloo.atlassian.net/servicedesk/customer/portal/2/create/696\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><font color=\"blue\">2FA token request form</font></a>.</p>","callToAction":"Lost or Stolen 2FA Token","introHtml":"<p>This form is for University of Waterloo employees to report a lost or stolen token for <a href=\"https://uwaterloo.ca/two-factor-authentication/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><font color=\"blue\">two-factor authentication</font></a>.</p>","icon":10507,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10507","groups":[3],"key":""},{"id":"616","name":"New JSM Project","descriptionHtml":"","callToAction":"New JSM Project","introHtml":"","icon":10502,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10502","groups":[],"key":""},{"id":"607","name":"CRS","descriptionHtml":"","callToAction":"CRS","introHtml":"","icon":10550,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10550","groups":[],"key":""},{"id":"542","name":"New Cell Subscriber","descriptionHtml":"<p>Form should be submitted by TS Admin Only</p>","callToAction":"New Cell Subscriber","introHtml":"","icon":10548,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10548","groups":[],"key":""},{"id":"466","name":"IT Infrastructure Help","descriptionHtml":"","callToAction":"IT Infrastructure Help","introHtml":"<p>For Campus Housing related IT requests</p>","icon":10469,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10469","groups":[3],"key":""},{"id":"209","name":"Wi-Fi","descriptionHtml":"<p>Tell us about what's not working - the more detail, the better! If you have any screenshots, please attach them.</p>","callToAction":"Wi-Fi","introHtml":"<p>For Wi-Fi related help & support</p>","icon":10474,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10474","groups":[3],"key":""},{"id":"436","name":"Provide Service Catalogue Feedback","descriptionHtml":"","callToAction":"Provide Service Catalogue Feedback","introHtml":"<p>Let us know what you'd like us to change in the IST Service Catalogue!</p>","icon":10482,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10482","groups":[52],"key":""},{"id":"435","name":"New Mailing List","descriptionHtml":"","callToAction":"New Mailing List","introHtml":"<p>Request a new Mailman mailing list</p>","icon":10550,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10550","groups":[52],"key":""},{"id":"434","name":"Add Device to Allow List","descriptionHtml":"","callToAction":"Add Device to Allow List","introHtml":"<p>Add devices that do not support eduroam to the network allow list</p>","icon":10534,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10534","groups":[3],"key":""},{"id":"433","name":"Teams Live Event Request","descriptionHtml":"","callToAction":"Teams Live Event Request","introHtml":"<p>Request to set up a Teams Live Event</p>","icon":10480,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10480","groups":[52],"key":""},{"id":"423","name":"Service Desk Email","descriptionHtml":"","callToAction":"Service Desk Email","introHtml":"","icon":10466,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10466","groups":[],"key":""},{"id":"375","name":"Qualtrics","descriptionHtml":"<p>Qualtrics has an extensive Knowledge Base and <a href=\"https://www.qualtrics.com/support/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><font color=\"blue\">support site</font></a></p>","callToAction":"Qualtrics","introHtml":"<p>For Qualtrics related help & support</p>","icon":10549,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10549","groups":[52],"key":""},{"id":"422","name":"STEM Applications","descriptionHtml":"","callToAction":"STEM Applications","introHtml":"","icon":10472,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10472","groups":[54],"key":""},{"id":"421","name":"DUO 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