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Issues","introHtml":"","icon":10474,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10474","groups":[],"key":""},{"id":"839","name":"ISS-General","descriptionHtml":"","callToAction":"ISS-General","introHtml":"","icon":10506,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10506","groups":[],"key":""},{"id":"838","name":"AppCon","descriptionHtml":"","callToAction":"AppCon","introHtml":"","icon":10471,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10471","groups":[],"key":""},{"id":"837","name":"Bug Reporting","descriptionHtml":"","callToAction":"Bug Reporting","introHtml":"","icon":10476,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10476","groups":[],"key":""},{"id":"836","name":"Feature 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Records","descriptionHtml":"","callToAction":"Move/Add/Change DNS Records","introHtml":"","icon":10525,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10525","groups":[],"key":""},{"id":"829","name":"VPN/Cisco AnyConnect","descriptionHtml":"","callToAction":"VPN/Cisco AnyConnect","introHtml":"","icon":10487,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10487","groups":[],"key":""},{"id":"828","name":"Network Outage Reports","descriptionHtml":"","callToAction":"Network Outage Reports","introHtml":"","icon":10508,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10508","groups":[],"key":""},{"id":"827","name":"Network UPS","descriptionHtml":"","callToAction":"Network UPS","introHtml":"","icon":10489,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10489","groups":[],"key":""},{"id":"826","name":"Network Switch","descriptionHtml":"","callToAction":"Network Switch","introHtml":"","icon":10477,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10477","groups":[],"key":""},{"id":"825","name":"Move/Add/Change Wired Switch Port Connectivity","descriptionHtml":"","callToAction":"Move/Add/Change Wired Switch Port Connectivity","introHtml":"","icon":10477,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10477","groups":[],"key":""},{"id":"805","name":"Firewall","descriptionHtml":"","callToAction":"Firewall","introHtml":"","icon":10508,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10508","groups":[],"key":""},{"id":"753","name":"WCMS beta site request","descriptionHtml":"<p>Please confirm that this site complies with the <a href=\"https://uwaterloo.ca/web-resources/wcms-users/guidelines-use-wcms\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><font color=\"blue\">Guidelines for use of the WCMS</font></a>. We require the following site details and a tentative launch date.</p>","callToAction":"WCMS beta site request","introHtml":"<p>Form submissions should come from WCMS POCs.</p>","icon":10479,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10479","groups":[52],"key":""},{"id":"459","name":"Atlassian Request","descriptionHtml":"","callToAction":"Atlassian Request","introHtml":"<p>Use this form for Atlassian-related requests (e.g. Jira, Confluence)</p>","icon":10489,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10489","groups":[52],"key":""},{"id":"782","name":"WatIAM admin","descriptionHtml":"","callToAction":"WatIAM admin","introHtml":"<p>For WatIAM admin-related requests</p>","icon":10506,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10506","groups":[3],"key":""},{"id":"786","name":"Storage request","descriptionHtml":"","callToAction":"Storage request","introHtml":"","icon":10510,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10510","groups":[],"key":""},{"id":"785","name":"Server co-location request","descriptionHtml":"","callToAction":"Server co-location request","introHtml":"","icon":10467,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10467","groups":[],"key":""},{"id":"784","name":"WCMS 3 new site request","descriptionHtml":"","callToAction":"WCMS 3 new site request","introHtml":"<p>Form submissions should come from WCMS POCs.</p>","icon":10498,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10498","groups":[52],"key":""},{"id":"783","name":"WCMS 3 migration request","descriptionHtml":"","callToAction":"WCMS 3 migration request","introHtml":"<p>Form submissions should come from WCMS POCs.</p>","icon":10487,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10487","groups":[52],"key":""},{"id":"781","name":"Adobe Connect Support","descriptionHtml":"","callToAction":"Adobe Connect Support","introHtml":"","icon":10470,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10470","groups":[52],"key":""},{"id":"780","name":"ISS Hiding","descriptionHtml":"","callToAction":"ISS Hiding","introHtml":"","icon":10515,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10515","groups":[],"key":""},{"id":"779","name":"SQL Server","descriptionHtml":"","callToAction":"SQL Server","introHtml":"","icon":10550,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10550","groups":[],"key":""},{"id":"776","name":"Oracle","descriptionHtml":"","callToAction":"Oracle","introHtml":"","icon":10550,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10550","groups":[],"key":""},{"id":"761","name":"Campus Checkin","descriptionHtml":"","callToAction":"Campus Checkin","introHtml":"","icon":10518,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10518","groups":[3],"key":""},{"id":"760","name":"ConsignO electronic document signing","descriptionHtml":"","callToAction":"ConsignO electronic document signing","introHtml":"","icon":10468,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10468","groups":[52],"key":""},{"id":"759","name":"Student Information System technical request","descriptionHtml":"","callToAction":"Student Information System technical request","introHtml":"","icon":10485,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10485","groups":[3],"key":""},{"id":"688","name":"DTR","descriptionHtml":"<p><a href=\"https://uwaterloo.ca/information-systems-technology/services/desktop-rollover-program\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><font color=\"blue\">Desktop Rollover Information</font></a></p>","callToAction":"DTR","introHtml":"<p>Use this form to request a new Desktop Rollover Computer</p>","icon":10470,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10470","groups":[],"key":""},{"id":"696","name":"2FA Token Request","descriptionHtml":"<p>This form is for University of Waterloo employees to request a token for two-factor authentication. If you are a user of the <a href=\"https://2fa.uwaterloo.ca/duo/dmp\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><font color=\"blue\">mobile app</font></a>, we recommend not requesting a token unless you have a business need (for example you are unable to use the Duo Mobile App on a mobile device).</p>","callToAction":"2FA Token Request","introHtml":"<p>This form is for University of Waterloo employees to request a token for <a href=\"https://uwaterloo.ca/two-factor-authentication/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><font color=\"blue\">two-factor authentication</font></a>.</p>","icon":10607,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10607","groups":[3],"key":""},{"id":"741","name":"Voice Mail Password reset Departmental Phone","descriptionHtml":"","callToAction":"Voice Mail Password reset Departmental Phone","introHtml":"","icon":10499,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10499","groups":[],"key":""},{"id":"737","name":"Staff/Faculty Directory Change","descriptionHtml":"","callToAction":"Staff/Faculty Directory Change","introHtml":"","icon":10518,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10518","groups":[],"key":""},{"id":"732","name":"Wireless Hardware Upgrade","descriptionHtml":"<p>Form should be submitted by TS Admin Only</p>","callToAction":"Wireless Hardware Upgrade","introHtml":"","icon":10534,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10534","groups":[],"key":""},{"id":"730","name":"Request Cell Add-On Feature","descriptionHtml":"<p>Form should be submitted by TS Admin Only</p>","callToAction":"Request Cell Add-On Feature","introHtml":"","icon":10511,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10511","groups":[],"key":""},{"id":"751","name":"CDR-Call Report- Department Phone","descriptionHtml":"","callToAction":"CDR-Call Report- Department Phone","introHtml":"","icon":10528,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10528","groups":[],"key":""},{"id":"750","name":"Phone Call Report","descriptionHtml":"","callToAction":"Phone Call Report","introHtml":"","icon":10533,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10533","groups":[],"key":""},{"id":"749","name":"Department Phone Report","descriptionHtml":"","callToAction":"Department Phone Report","introHtml":"","icon":10523,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10523","groups":[],"key":""},{"id":"748","name":"Add New Department","descriptionHtml":"","callToAction":"Add New Department","introHtml":"","icon":10511,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10511","groups":[],"key":""},{"id":"747","name":"Rogers/Bell Wireless Invoice Group Access","descriptionHtml":"","callToAction":"Rogers/Bell Wireless Invoice Group Access","introHtml":"","icon":10499,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10499","groups":[],"key":""},{"id":"746","name":"Update a Billing Account","descriptionHtml":"","callToAction":"Update a Billing Account","introHtml":"","icon":10507,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10507","groups":[],"key":""},{"id":"745","name":"Billing Inquiry","descriptionHtml":"","callToAction":"Billing Inquiry","introHtml":"","icon":10484,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10484","groups":[],"key":""},{"id":"744","name":"Change/Update Existing Phone Menu","descriptionHtml":"<p>Form should be submitted by TS Admin Only</p>","callToAction":"Change/Update Existing Phone Menu","introHtml":"","icon":10520,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10520","groups":[],"key":""},{"id":"743","name":"New Phone Menu","descriptionHtml":"<p>Form should be submitted by TS Admin Only</p>","callToAction":"New Phone Menu","introHtml":"","icon":10549,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10549","groups":[],"key":""},{"id":"742","name":"Voice Mail to Email Notification","descriptionHtml":"<p>Voice Mail Notifications will only be configured on your own phone. Email notification on departmental phones must be requested by the assigned TS Admin in your Department.</p>","callToAction":"Voice Mail to Email Notification","introHtml":"","icon":10492,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10492","groups":[],"key":""},{"id":"740","name":"Voice Mail Password Reset (staff/faculty)","descriptionHtml":"<p>Assistance with password resets will only be provided for your own phone. Password resets on departmental phones must be requested by the assigned TS Admin in your Department.</p>","callToAction":"Voice Mail Password Reset (staff/faculty)","introHtml":"","icon":10504,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10504","groups":[],"key":""},{"id":"739","name":"Add, Remove, Change Department TS Admin","descriptionHtml":"","callToAction":"Add, Remove, Change Department TS Admin","introHtml":"","icon":10518,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10518","groups":[],"key":""},{"id":"738","name":"Department Directory Change","descriptionHtml":"","callToAction":"Department Directory Change","introHtml":"","icon":10499,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10499","groups":[],"key":""},{"id":"736","name":"Directory Correction","descriptionHtml":"","callToAction":"Directory Correction","introHtml":"","icon":10482,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10482","groups":[],"key":""},{"id":"735","name":"Other Wireless","descriptionHtml":"","callToAction":"Other Wireless","introHtml":"","icon":10471,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10471","groups":[],"key":""},{"id":"734","name":"Wireless Technical Support","descriptionHtml":"","callToAction":"Wireless Technical Support","introHtml":"","icon":10541,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10541","groups":[],"key":""},{"id":"733","name":"Lost or Missing Cell","descriptionHtml":"","callToAction":"Lost or Missing Cell","introHtml":"","icon":10471,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10471","groups":[],"key":""},{"id":"731","name":"Suspend or Cancel Wireless Account","descriptionHtml":"<p>Form should be submitted by TS Admin Only</p>","callToAction":"Suspend or Cancel Wireless Account","introHtml":"","icon":10490,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10490","groups":[],"key":""},{"id":"724","name":"Test Request","descriptionHtml":"","callToAction":"Test Request","introHtml":"","icon":10550,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10550","groups":[],"key":""},{"id":"720","name":"Admin-General","descriptionHtml":"","callToAction":"Admin-General","introHtml":"","icon":10485,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10485","groups":[],"key":""},{"id":"719","name":"Contracts","descriptionHtml":"","callToAction":"Contracts","introHtml":"","icon":10550,"iconUrl":"https://uwaterloo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10550","groups":[],"key":""},{"id":"718","name":"Procurement of Equipment","descriptionHtml":"","callToAction":"Procurement of 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